Sales & Service Coordinator (Maternity Cover) – 1 year, fixed term cover

Location: Huntingdon

Hours: 37.5

Salary Range: £22,000 - £24,000 per annum

Job Overview:

Goodfellow is a UK-based company with subsidiary operations in the USA, France, Germany and China. The Company supplies materials which are used for research, development and specialised manufacturing applications.

The Sales and Service team work closely with Purchasing and are responsible for the sales process from initial enquiry through to quotation and order placement. Working with the Purchasing group, the team provides costings for customer enquiries as well as sourcing and purchasing materials and items for both current and future orders.  This Sales role is customer focussed, providing commercial support on a wide range of issues and includes identification and development of business opportunities. It supports the general activities of the Sales Group and includes an aspect of account management.

Key Responsibilities:

  • Day to day Sales & Service team interface for external customers and internal stakeholders
  • Dealing with and responding to customer queries received by phone, email and website, from customers in supported markets
  • Processing of orders including associated administration and monitoring of their progress to ensure fulfilment of customer requirements
  • Managing customer complaints resolution by identifying and escalating key issues in a timely manner
  • Processing and managing the sales quotation and enquiry process in accordance with pre-agreed company policies, including quantity pricing and discounting
  • Pricing customer enquiries in line with current business practice, respecting catalogue pricing integrity and margin guidelines.  Liaising with suppliers as required to ensure that the right materials are sourced at the right price point to maximise conversion rate and customer satisfaction.
  • Follow up of quotations which are issued by Goodfellow Cambridge Ltd or by any associate company within the Goodfellow group
  • Working in collaboration and liaising with internal departments to facilitate information flows across teams and with customers on a wide range of issues
  • Maintain and update sales and customer records on internal database
  • Through contact with customers, the identification and qualification of possible business opportunities and escalation to the Sales team
  • Interact with Finance team regarding payment, management of overdue invoices and customer accounting issues
  • Ensure the adherence to internal Sales processes and procedures is maintained and completed within a timely manner.
  • Answering the phone, transferring calls and taking messages for internal departments

Person Specification:

All employees are required to live by the company values: 

Continuous Improvement:

  • Acknowledge the shortcoming and limitations within yourself and your team and take action to mitigate these. 
  • Seek ways to improve and enhance Goodfellow working practices
  • Be receptive to new ideas and practices to improve the results within your team
  • Implement solutions and changes positively and encourage the same within your team.
  • Encourage your team to provide solutions not problems
  • Be receptive to feedback for your own and team’s performance
  • Go above and beyond
  • Actively seek feedback from your teams customers to ensure their needs and expectations are met

Responsibility:

  • Knowledge of managing the commercial impact of a team
  • Ability to meet both personal and departmental KPI

One Team:

  • Regularly communicate the progress of the department/teams efforts based against the operational plan and business objectives.
  • Build a positive and healthy working relationship with all colleagues in your team and company.
  • Communicate with all colleagues in a professional, calm and assertive manner
  • Be flexible to the needs and requirements of other teams
  •  

Customer Centric:

  • A mindset that puts the customer at the centre of everything we do
  • Flexibility and a positive attitude towards opportunity
  • Exhibit a positive approach and treat all colleagues, clients etc with dignity and respect

Education/Experience Requirements:

  • Excellent telephone and listening skills
  • Excellent written and spoken communication skills
  • Language skills appropriate to the supported markets – written and oral.  Native level French and/or German language skills an advantage
  • IT skills – Microsoft Office Outlook, Word, Excel & Sales Force
  • Numerical skills
  • Problem solving skills
  • Product awareness – Stay up-to-date with new products and features
  • Customer & Commercial awareness
  • Accuracy and attention to detail (including checking data accuracy in orders and invoices)
  • An ability to work independently and as a team
  • Be proactive and flexible

Your Application - Sales & Service Coordinator (Maternity Cover) – 1 year, fixed term cover

Application Submitted

Thank you for you application, we will be in touch soon


    Map

    Goodfellow Cambridge Ltd.

    Ermine Business Park, Huntingdon, England PE29 6WR Email: info@goodfellow.com Telephone: 0800 731 4653 (UK) or +44 1480 424 800 Fax: 0800 328 7689 (UK) or +44 1480 424 900 Website: Goodfellow Cambridge Ltd Registered office: Units C1 & C2, Spitfire Close, Ermine Business Park, Huntingdon PE29 6WR Registered in England & Wales: No. 1188162

    Goodfellow SARL

    229 rue Solférino, F-59000 Lille, France Email: info@goodfellow.com Telephone: 0800 917 241 (numéro vert) or
    +44 1480 424 813
    Fax: 0800 917 313 (numéro vert) or +44 1480 424 900 Website: Goodfellow SARL Registered office: 229 rue Solférino, F-59000 Lille, France Registered in Lille:
    RCS: B 381 486 836, SIRET: 38148683600038
    VAT registration number: FR 06 381 486 836

    Goodfellow GmbH

    Alstertwiete 3, D-20099 Hamburg, Germany Email: info@goodfellow.com Telephone: 0800 1000 579 (freecall) or +44 1480 424 810 Fax: 0800 1000 580 (freecall) or +44 1480 424 900 Website: Goodfellow gmbH Registered office: Alstertwiete 3, D-20099 Hamburg, Germany Registered in Friedberg (Hessen): No. HRB 1309
    VAT registration number: DE112610478

    Goodfellow Corporation

    125 Hookstown Grade Road, Coraopolis, PA 15108-9302, USA Email: info@goodfellowusa.com Telephone: +1 800 821 2870 Fax: +1 800 283 2020 Website: Goodfellow Corporation Registered office: 125 Hookstown Grade Road, Coraopolis, PA 15108-9302, USA A Pennsylvania corporation: EIN 23-2557381

    Goodfellow Shanghai Office

    Room 803, Centro Build, No. 568 Hengfeng Road, Jingan District, Shanghai 200070, The People's Republic of China
 Email: china@goodfellow.com Telephone: +86 21 6112 1560 Website: Goodfellow Shanghai
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