1st Line IT Support Engineer – Inhouse

Location: Huntingdon - Cambridgeshire

Experience: The role of the IT Support person is to support both the IT Infrastructure and Business Intelligence departments. There are a lot of basic cases related to user setup, machine setup and admin being carried out by our experienced specialists, taking them away from the more advanced issues and project work.

Hours: Full time permanent role

Salary Range: £18-21,000

Key Responsibilities:
• Support end users operating in many varied roles
• Diagnose and solve hardware/software incidents/problems
• Active Directory administration including Office 365 and Azure AD
• Veeam backup administration
• Network Management
• Install, maintain, and support Business Applications
• Install and maintain Desktop OS
• Establishing and maintaining Standard Operating Procedures, Documentation and Policies.
• Transferring knowledge regarding processes into a standard format that can be used throughout the department.
• Utilise knowledge and skills from external influences to bring and maintain best practice in the department.
• Being involved in a wide range of projects from multiple small projects to companywide / large assignments that can vary from software and infrastructure to back or front office IT.

Key Requirements:

The job holder will be expected to be able to demonstrate the following competencies:

  •  Minimum 2 years’ experience in IT role.
  • Strong Windows desktop and server support skills.
  • Desktop and server patch management WSUS.
  • Deploying secure compute configuration using Group Policy.
  • Experience managing antivirus/endpoint security products.
  • Significant experience in technical administration roles covering Hardware and Software.
  • Strong technical problem-solving skills and experience.
  • Exposure to backup technologies.

Education/Experience Requirements:

In addition, the following would be required:

  • High level of accuracy and attention to detail.
  • Strong verbal and written communication skills with the ability to explain at different technical levels.
  • To work independently and within a team to complete project deliverables in accordance with timelines.
  • Able to work in a fast-paced, complex, and dynamic environment.

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    Goodfellow Cambridge Ltd.

    Ermine Business Park, Huntingdon, England PE29 6WR Email: info@goodfellow.com Telephone: 0800 731 4653 (UK) or +44 1480 424 800 Fax: 0800 328 7689 (UK) or +44 1480 424 900 Website: Goodfellow Cambridge Ltd Registered office: Units C1 & C2, Spitfire Close, Ermine Business Park, Huntingdon PE29 6WR Registered in England & Wales: No. 1188162

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